For any questions about the status of your online shop order or shipping, please contact the customer service team: merchandise@musictoday.com, or over the phone at 877-MUSIC77 [877-687-4277]. [9am - 12am Monday Thru Thursdays, 9am - 8pm Fridays EST]

HELPFUL DVD TIPS

The DVD is very dense and there's quite a bit of exploring to do! Here's a few handy pointers:

- To return straight to the select-a-film page from any individual film page, hit the left arrow key; this reveals a pop-up arrow that brings you back without having to exit through the main menu and sit through the transition video again.
- The Bitter Films Archives are exhaustive! Remember that all of them are divided by chronological film chapter but are also all linked together, so you can go both backwards and forwards. For instance, to view the last few pages in the "Rejected" archive without going through them all in order, you could go to the head of the "Meaning of Life" archive and navigate backwards.
- Don't worry, we didn't forget the Animation Show cartoons - they're located in the special features area.


- If you 1) notice any stuttering or out-of-synch sound in any of the menu's video transitions, or 2) notice that the navigation arrows in the archive pages are mis-aligned, your player is having minor trouble and we recommend trying the disc out in another one. These problems are extremely rare and most likely to occur in non-dedicated DVD players, like laptops.

- If you are an AMPAS member using a Cinea encryption DVD player, the DVD may experience similar minor playback trouble in some menus.

MYSTERY GIFTS

- If you were one of the lucky few to receive an original pencil sketch from Don as a "mystery gift", we strongly recommend lightly spraying the drawing with a common invisible artists' charcoal or pencil fixer, which can be found at any art supply store. They look like spray paint cans. A very light coat will ensure your pencil sketch does not fade with time or ever get accidentally erased. If your sketch was done in pen, you're already set.

- If you were one of the lucky few to receive a signed 35mm film strip from "Rejected", a couple of interesting things to note: if your strip appears to be tinted very slightly blue, this is normal... when projected, the warm color temperature of the projection bulb was meant to even that hue out to white. If you've never handled a film strip before, the two squiggly lines to the left of the image are the optical stereo soundtrack. Be sure to always handle the film strip by its edges to avoid fingerprinting the frames!

enjoy the DVD!